Returns, Cancellations & Refunds:

Brics.ae hopes that you will be delighted with your order.

Our Returns Policy is valid if you are not completely satisfied with any product due to (a) defects in design, materials and workmanship, (b) unsatisfactory quality or fit for the purposes for which they are intended, or (c) the products being past their expiry date, where applicable, after the goods were delivered.

We are happy to offer a refund, exchange or replacement on all goods returned to us within 14 days of your receipt of goods provided they are returned in their original, unopened, and unused condition.

Sale items purchased online cannot be returned or exchanged.

Please follow the four steps outlined below to return your goods to Brics.ae:

Step 1

Please contact our customer services team at <customercare@brics.ae> to notify them of the product you would like to return.  You will need to provide full details of your customer order number, which is provided in the documentation that arrives with your order, together with details of the items you wish to return.

Step 2

Once you have received a confirmation that we will accept a return for your product, please make sure you indicate whether you would like a refund, replacement or exchange.  Please remember that in order for the return to be processed you must ensure that your return package and the goods are wrapped securely are in the same outer packaging in which you received them.

Step 3

Please schedule a return for your package with the courier provider designated by our customer services team.

Step 4

All returned goods will be examined upon receipt.  You will be notified immediately if we are unable to offer refunds, replacements, or exchanges in case your product has been opened or used.  We will process your return as quickly as possible and will notify you by email once your refund, replacement or exchange has been processed.  Your payment for the goods will be refunded by Brics.ae as soon as possible by the original payment method, no later than 30 working days after we have received the goods.  Please note that delivery charges will be paid by us.

Cancellation Policy

In addition to our Returns Policy, you have the right to cancel your order if your order has not yet been processed.  You may cancel your order by logging into “My Account”.  If your order has been processed and handed over for dispatch, your order falls under stipulations of the Returns Policy above.